We’re better together.
What’s better than having one of the world’s top technology companies power your business? Having two. Verizon and XO have joined forces.
Questions You May Have
Verizon’s acquisition of XO Communications will continue to strengthen our already best-in-class networks, expand our ability to reach more customers, and allow us to provide those customers with a growing suite of products and services. The additional fiber facilities will also help us continue to densify our 4G LTE wireless network, accelerate the deployment of our 5G wireless technology, and expand our ability to reach more customers with fiber.
All state and federal regulatory agencies approved the acquisition and the transaction closed effective February 1, 2017. XO Communications will operate as a wholly-owned subsidiary of Verizon while we begin the integration process. We expect that integration to be complete by the end of 2017.
All of XO’s wireline assets are included in this acquisition.
The XO assets are located across the United States.
Verizon’s acquisition of XO’s assets will have a number of benefits for our customers, including a stronger combined network, more combined resources to support our network and our customers’ products, and access to a growing suite of products and services.
No. Verizon intends to continue to provide its customers, new and old, with a high level of service and support. Whether you’re a small business customer or a larger enterprise customer, we’re committed to being a responsive and attentive business partner.
Absolutely. Both Verizon and XO are committed to ensuring this acquisition is seamless to our customers and to continuing to provide those customers with the same level of service and support they currently enjoy.
Our goal is to make this acquisition as seamless as possible for Verizon and XO customers. For now, your current customer service and technical support contacts, and any online tools you currently use, will remain the same. If there are any changes in the future, we will communicate those changes in a timely manner.
Yes, you will continue to use XO’s customer portal. We anticipate keeping XO’s customer portal open for a period of time after the transaction closes. Eventually, we will integrate all XO systems into Verizon’s. But for now, it’s business as usual.
At the close of the acquisition, nothing will change – we will continue to leverage XO’s systems to ensure we provide continuity of service to XO’s customers. As the full integration of XO into Verizon proceeds, we will review all systems and processes, and determine the most effective and efficient ways to manage them. Any changes to the ways you work with us will be communicated in advance.
Your billing and payment processes will stay the same while Verizon and XO work together to integrate XO’s billing and payment systems into Verizon’s. Prior to completion of that integration, you will be notified of any new processes.
All “in-flight” orders will be processed as they would have been before the close of the transaction. Verizon will continue to honor the terms and conditions of all existing XO customer agreements.
Terms and Conditions
XO Communications will continue to operate as a wholly owned subsidiary of Verizon until we complete the integration. Today, nothing about your service or your current relationship with XO Communications will change. Verizon will continue to honor the terms of all existing XO customer contracts.
Verizon will continue to honor the terms and conditions of all existing XO customer agreements.
Verizon plans to honor all existing contractual obligations to XO customers, including NDAs.
All terms and conditions of existing XO customer agreements, including early termination fees, still apply.
No. Your Verizon and XO contracts remain in full force and affect.
Please talk with your Verizon and/or XO respective salesperson that you were working with prior to the close for any discussions regarding your contract.
Products and Services
Nothing about your relationship with Verizon or XO, or the products and services you use, has changed. We will continue to support those products and services, and to honor the terms of existing XO contracts. As we proceed with the integration of XO into Verizon, we will assess our combined product offerings and may be able to offer you even better options than you currently have.
If and when your product availability changes, we will provide ample advance notification and work closely with you to ensure a smooth transition to your new products.
Verizon intends to honor the terms and conditions of XO customers’ existing contracts, including pricing.
Yes, Verizon intends to continue to support Ethernet over copper service.
Verizon and XO are working together to successfully integrate our networks and systems. Those preparations include careful planning and testing prior to integration. Verizon and XO will closely monitor performance and respond quickly to developments as they arise.
Any service issues should be reported using your normal trouble reporting processes.