Steve Lingo

July 1, 2014

How to Choose a Unified Communications Platform

Once you’ve investigated the concept of Unified Communications (UC) and educated yourself on how it works and why it’ll be a good fit for your enterprise, it’s time to select a solution.

And that is not easy.

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June 23, 2014

5 Serious UC Implementation Mistakes to Avoid

Once an enterprise has made the philosophical decision to plunge into unified communications (UC), it’s go time – there’s a lot of work to be done and a lot of potential to be realized. But of course, there are also plenty of pitfalls that organizations stumble into. In the interest of helping you avoid some of these issues, here are some implementation mistakes that are unfortunately common:

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June 17, 2014

How to Migrate to UC Efficiently

As I discussed in my last post, titled A Communications Audit: The First Step on the Way to Unified Communications, change is hard. While many businesses quickly understand the value of transitioning to Unified Communications (UC), a fair number of them get stuck thinking about the complexities of the migration process. They suspect it will be painful – and the truth is that it will… unless you have a smart migration plan and execute it rigorously.

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June 10, 2014

A Communications Audit: The First Step on the Way to Unified Communications

In business today, change is imperative for companies that want to stay relevant and competitive. But of course, change is hard. And that’s why major changes must be well-planned in order to achieve the desired outcome; otherwise, you’re just wasting everyone’s time.

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May 22, 2014

Maintaining Security and Availability While Fueling Collaboration

News headlines have been filled with data security lapses in recent months, raising awareness of the risks that virtually every company is exposed to. While security measures have evolved and are exponentially better than they were just a few short years ago, the increased data flow across an exponentially increased number of devices and applications today equals increased opportunity for security issues.

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April 23, 2014

Unified Communications (UC), Defined

The people at your company probably have the same routine, accessing data and taking phone calls via smartphones on personal time, and then re-accessing the same data when they get to their desks in the morning. They check voicemail on their desk phone, email on both desktop and mobile devices all day long, and perhaps they log into the company VPN when they’re home at night.

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April 7, 2014

The Business Case for Unified Communications

Your employees want to work from anywhere. They would like to time shift the workday when it suits them. They need to come in late and leave early in order to transport the kids to school. Meanwhile, you want – no, scratch that – you need them to be more productive. They should be able to access the latest data and satisfy the client and prep for tomorrow’s meeting and deliver the proposal before the competition

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June 14, 2013

XO Hosted PBX: Done in 60 Seconds!

One of the big hurdles most often faced when adopting a new technology is its inherent complexity. In business, when the new technology isn’t easy only a handful of technical staff becomes familiar with all its features, bells and whistles. And the big ROI and productivity gains you planned for are never achieved because most employees can’t, don’t, or won’t make the time to fully learn how to use it. Even with sufficient training, Oracle reports that users will forget 70% of what they learned in two weeks—and 87% within one month.

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November 6, 2012

Avoid the Top 5 “SIP Trunk Gotchas”

SIP trunking is hot. Very hot. According to a survey of North American enterprises this year, one third of them use SIP trunking today and 42% of them plan to use it by 2014.  But you don’t want to get burned rolling it out to your organization without first doing a good amount of research.

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