Steve Carter

November 13, 2013

XO’s WorkTime Solves BYOD Woes

For years, I’ve had two phones.

I’ve carried my corporate-issued wireless phone so my number one client (among others) can reach me at all times. I also carry my personal device so friends and family can call me. You’ve probably seen me at the airport trying to figure out which phone is ringing in which pocket.

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September 20, 2012

The Inside Scoop on Hosted PBX Webinar

You’ve got a dynamic business with lots of locations and change is constant….That’s great news, but along with all that growth, are you growing a telecom headache?

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July 13, 2012

Why SIP Trunking Over Ethernet Makes Sense

If your business is like many of today’s enterprises, you’re constantly looking for ways to make the most of your current unified communications investments—and you’ve probably heard that SIP trunking can help you do just that. But what you may not have heard is the role that Ethernet can and should play in your SIP trunking designs.

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June 14, 2012

Making Even More Sense of Hosted PBX

You’re not alone in your befuddlement. The array of different hosted communications options confounds many people, as evidenced by the huge turn-out and lively Q&A session during our May webinar, Making Sense of Hosted PBX.   Since this topic resonated with so many businesses, we’re doing an encore with our June webinar, also titled Making Sense of Hosted PBX.  The webinar will be presented by TMCnet on Thursday, June 21st at 2pm EDT.  I’ll be teaming up with Alex Doyle from Polycom, who’ll explain how and why changes in enterprise communications are ma

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June 7, 2012

Will Your Provider Deliver on their Hosted PBX Service?

In a recent webinar on hosted PBX services that I led, I was impressed by the following question: What are the tipoffs that will tell me whether or not the service provider can deliver on their service offering?

It was a great question and one that I am sure many others had. The good news is that there are definitely numerous signs you can spot.

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May 10, 2012

Making Sense of Hosted PBX

Buying communications services used to be simple: order some phone lines, a data circuit and you were done. Times have changed and telecom buying decisions in 2012 can be mind-bogglingly complex.

You’ve got a smorgasbord of options: hosted, premise-based, centralized, decentralized, the choices go on and on.

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May 8, 2012

SIP Trunking: All You Can Eat or A la Carte?

Many of today’s savvy enterprise decision makers are constantly looking to improve their communications infrastructure with Session Initiation Protocol or SIP trunking.

One of the decisions facing them is whether or not they should drive their service providers to a flat-rate pricing model or a usage-based one.

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March 13, 2012

Five Best Practices Enterprises Can Use Today to Improve Communications

Every day I work closely with our account teams and sales engineers to help customers identify ways they can make their communications networks more efficient and be designed with the future in mind. My advice in these conversations usually comes down to five best practices.

I can summarize these as follows:

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February 13, 2012

What’s Stopping You from Reaching SIP Trunk Nirvana?

I’ve seen tremendous growth in SIP trunk adoption over the past few years and it’s no wonder. Everyone wants to take advantage of the huge cost savings and productivity benefits.

But getting to SIP nirvana is a challenge.

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