Web Hosting Support - Password Help

Q: Will the log in and password I already have for the XO Gateway portal work for the new Control Panel (master administrator portal)? 

A: Yes.

Q: What if I forgot my password?

A: On the Control Panel Login, click “Forgot Password?” and you will be emailed a link to reset your password. 

Note that you can reset any other passwords once you log in to the Control Panel portal. 

Q: What are the password requirements?

A: For most services, the password must:

  • Be between 6-20 characters
  • Not contain 3 or more repeating characters
  • Contain 2 of the following:
    • Alphabetical letter(s)
    • Number(s)
    • Special Character(s)

For all other questions concerning passwords for the Control Panel portal, contact Customer Care at 888-575-6398, option 3.