Web Hosting Support - Password Help
Q: Will the log in and password I already have for the XO Gateway portal work for the new Control Panel (master administrator portal)?
Q: What if I forgot my password?
A: On the Control Panel Login, click “Forgot Password?” and you will be emailed a link to reset your password.
Note that you can reset any other passwords once you log in to the Control Panel portal.
Q: What are the password requirements?
A: For most services, the password must:
- Be between 6-20 characters
- Not contain 3 or more repeating characters
- Contain 2 of the following:
- Alphabetical letter(s)
- Special Character(s)
For all other questions concerning passwords for the Control Panel portal, contact Customer Care at 888-575-6398, option 3.