Chicago Mercantile Exchange and XO Voice XML Managed Services

Chicago Mercantile Exchange, the world's largest and most diverse derivatives exchange, reduced the cost of trader inquiries and improved overall customer service with an interactive IVR solution and highly scalable network from XO.

The solution allowed the Chicago Mercantile Exchange to answer 100% of its calls; and with enhanced call routing, traders were routed to the appropriate customer service representative to help ensure the best possible caller experience.