Acceptance Insurance Improves Customers Experience and Lowers Costs with XO Interactive Hosted IVR Solution

Acceptance Insurance, a rapidly growing business headquartered in Nashville, Tennessee, offers non-standard auto insurance. Because insurance regulations vary from state to state, it is critical to connect inbound callers with agents who understand the insurance regulations for the customer's state.

When business for Acceptance Insurance spread beyond eight states, telecommunications manager April Khoury decided it was time to find a new way to route incoming customer calls from toll-free numbers to the appropriate state. The existing solution required customers to pick their state from a list.

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Acceptance Insurance routes calls from toll-free numbers to the appropriate local office with XO Services.