A Promise Kept: UNA and XO Communications

Universal North America (UNA), an Insurance company operating in 17 states, promises their customers that every call will be answered in a time of need. UNA went in search of a new communications platform which would enable UNA employees to answer all calls within 30 seconds. In this video UNA’s Assistant VP of Information Technology tells how distributed SIP trunking and hosted contact center services from XO Communications help UNA deliver on their commitment to their customers. Watch the video and find out how 

XO Enterprise SIP (ESIP) and Contact Center on Demand has allowed UNA to:

  • Reduce investments in hardware and circuits at multiple locations
  • Increase visibility and reporting across the entire network
  • Ensure Business Continuity
  • And more