Why Hosted PBX?

Unlike many other service providers, XO supports the Hosted PBX offering over the Tier 1 XO national network, enabling you to move your PBX functionality into the cloud.

Why Hosted PBX Diagram
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Why Hosted PBX Diagram

Learn how Hosted PBX solutions can support your business

With live voice quality monitoring, built-in redundancy and an uptime service guarantee, Hosted PBX from XO has all of the benefits you need to easily and confidently deliver high-quality voice and Unified Communications across the enterprise.

Hosted PBX packages all of the telephony and UC features needed by most businesses into one of the most comprehensive UC-as-a-Service offerings in the marketplace.  With Hosted PBX you can alleviate the capital and operational costs of buying, managing and upgrading expensive phone lines, systems and software.

Benefits

Enjoy virtual PBX functionality without the upfront capital costs of upgrading your phone systems.

More Robust Business Continuity

Continue communications during unanticipated service disruptions

Scalability

Add locations and employee users quickly, or have us do it for you using XO Hosted PBX Concierge

Reliability

Service is delivered over XO’s private network, ensuring call quality and clarity

Network Security

Telephone and Unified Communications are managed in a private cloud

Manageability

Reduced complexity and easier management

 

Integration Capabilities

Integrate with Skype for Business as well as leading CRM platforms

Lower Cost of Ownership

Freedom from costly, inflexible infrastructure

Reduce Equipment Expenses

Upgrade to full IP-PBX features and functionality without new equipment

Realize Operational Savings

Free local and site-to-site calling within enterprise network

Predictable Monthly Cost per Employee

For company-wide voice and UC features

Integrate and Migrate Other UC Technologies Seamlessly

Choose your own pace

End User Benefits

Hosted PBX easily accommodates employees’ desires to communicate using the devices and UC tools they’re used to, wherever they are working.

Consolidated services for mobile workers

Voice, text, instant messaging, email and video in a single system

Work from wherever you are

Move voice calls, text messages and video chats  between desktop and mobile phones without interruption

Group handling

Groups of employees can handle incoming calls as efficiently as any contact center

Flexible call routing

Accommodated through the hosted square key feature for specific industries

Features

Unprecedented return on investment from the leading business VoIP and SIP Trunking provider
Individual User Features
Highlights
XO Anywhere

Automatically move a call from your mobile to a fixed phone without dialing extra numbers

Automatically forward voice mail to your email

Make and receive calls from any device, anywhere, with one phone number, one dial plan, one voice mailbox and a unified set of features
Alternate Numbers

Be reached through up to 10 other phone numbers or extensions
Anonymous Call Rejection

Block calls from parties that restrict their caller IDs from view
Automatic Call Back

Call someone back when their phone isn’t busy
Busy Lamp Field

Enable receptionists to monitor employees’ phone status, wherever employees are working
Call Return, Transfer and Waiting

Use an abbreviated code to call back the last person you spoke with

Transfer calls

Answer calls while already engaged with others
Corporate Dial Plan

Call others within your company without dialing 10 digits
Multiple Call Arrangement

Speak to two parties before transferring a call
Group Administrator Features
  • Auto Attendant
  • External Calling Line ID Delivery
  • Hunt Groups
  • Instant Call Group
  • Voice Messaging Group

 

Call Recording
Features
  • Record calls at any time
  • Make recording assignments from administrator portal
  • Record all calls related to an assigned phone number
  • Retain recording history
  • Search and download recordings
  • Soft client recording
Meet-me Conferencing Features
  • Use direct dial and toll free numbers
  • Admin control from the MySite portal
  • Full utilization reports
  • Recording for every conference call

 

Other
Features
  • XO WorkTime: Allow your employees to choose and use their preferred devices and carriers
  • XO Concierge: Outsource management to us with an easy monthly subscription or simple pay-as-you-go model
  • Contact Center: Automatic Call Distribution (ACD), Agent & supervisor clients, expanded call states, enhanced reporting

XO Network Map

The Right Network For You

With more than 12 years of experience implementing VoIP deployments, XO has the expertise to provide the service and support you need.

Hosted PBX Customer Testimonials

Many of the most recognized companies and organizations trust XO with their mission-critical communications

“We were able to realize the return on our XO Hosted PBX Business Communications Solution investment within 4 – 6 months.”

“We were able to eliminate capital expenditures with the deployment of XO Hosted PBX Business Communications Solution.”

“We gained access to Unified Communications (UC) features with the deployment of XO Hosted PBX Solution."

View More Testimonials
Research by TechValidate

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