Building a Business Case for Hosted VoIP

Making the decision to go with Hosted VoIP can be intimidating. It’s difficult to know for sure which VoIP solution is right for your business’s specific needs and activities, and which option can maximize your technological, administrative and financial goals. 

While it’s not the solution for everyone, Hosted VoIP can in many cases help businesses do more with less—less cost, less fuss, less risk. Whether you’re seeking lower capital and operational costs, advanced features and capabilities, or simplified maintenance, here are just a few factors that build the business case for Hosted VoIP. 

One of the greatest bottom-line benefits of Hosted VoIP is ease of maintenance. As companies prioritize scalability, and as technology evolves at an ever more rapid pace, it’s important to deploy solutions that play nicely with other systems. They shouldn't need frequent, expensive upgrades or costly maintenance processes. 

Building a Business Case for Hosted VoIP


Hosted VoIP gives you the benefits of both unified communications and VoIP without significant upfront costs. Additional resources also are spared for dedicated IT to deal with call routing, server deployment,  and overall service costs. Plus, a Hosted VoIP solution can integrate easily with other data applications as part of a unified communications solution to create a streamlined, elegant and feature-rich communications experience that enhances business value.

All of this—the less onerous upfront cost, the lack of forced upgrades, the ease of integration—lowers your risk. By placing the onus on your provider to keep systems up to date, and by lowering your overall cost of ownership, you’re reducing performance vulnerabilities.

Compounding the value of lower risk is the added benefit of assured business continuity and disaster recovery. Cyber-attacks and other catastrophic events, whether natural or manmade, can severely disrupt your communications operations. With enterprise-grade unified communications, your data and applications are secure and backed up. Redundancy ensures your call logs, messages, user information and more are retrievable in the event of a system disruption. 

Finally, and perhaps paramount for small and medium businesses weighing the various VoIP options, is the need to stay nimble. Your VoIP solution must readily support more decentralized work environments. It must scale efficiently and enable virtualization. With a Hosted VoIP solution, businesses can more easily implement a system that scales to deliver greater agility and flexibility. Legacy systems, on the other hand, often deliver the opposite experience—every business location requires its own infrastructure, overhead, planning and upkeep. These hurdles are easily averted with a Hosted VoIP solution. 

Learn more about XO Hosted PBX and how it’s helped others achieve greater and growth and savings.