Product Terms, Conditions and Service Level Agreements

These terms and conditions, in addition to providing information about XO’s products, serve as the foundation for certain agreements between XO and its customers.

An agreement, in its entirety, consists of the terms and conditions in a Service Order Agreement ("SOA"), Master Service Order Agreement ("MSOA") or Carrier Master Service Order Agreement ("CMSOA"), applicable Supplemental Product Terms and Conditions; applicable General Terms and Conditions, XO's Acceptable Use Policy ("AUP"), if applicable, and any applicable tariffs.

By signing a SOA, MSOA or CMSOA, a Customer will be bound by the terms thereof, including all applicable incorporated terms and conditions.

Changes of these website terms and conditions will become effective and binding on customers no earlier than fifteen (15) calendar days from the date they are posted on this website unless the changes are non-material in nature or constitute additions to the website. Any material changes, including additions, made to existing text will be shown in BOLDFACE font, except that text removal will be shown by the use of "brackets" (""). These changes will remain as shown until after their effective date, when any highlighted text is returned to regular font.

References throughout these website documents to “Carrier Services,” whether used in either noun or adjective form, shall mean “Wholesale Services.” If both “Carrier Services” and “Wholesale Services” exist at the same time in the website documents, they shall mean the same as there is no intent to create any distinction in their use.

General Terms and Conditions – PDF

XO Cloud Solutions Terms and Conditions

Supplemental Product Terms and Conditions

These Supplemental Product Terms and Conditions, including Additional Definitions, Miscellaneous Charges, Product Rates and Charges, and Service Level Agreements (“SLA’s”), if applicable, supplement the General Terms and Conditions applicable to the various listed products offered within the operating territory of XO Communications Services, LLC, and its controlled affiliates.

Anything expressed or implied in any contractual document to the contrary notwithstanding, the Company, on not less than twenty-five (25) days’ prior notice, may increase the Monthly Recurring Charges (“MRC”) for its products in amounts not to exceed five percent (5%) during a calendar year. Any such MRC rate increase(s) shall not be deemed to be “material and adverse.” If the sum of all percentage rate increase(s) imposed during a calendar year exceeds five percent (5%) of the MRC in effect on January 1 of a given year, the increase(s) exceeding five percent (5%) (and any additional increases imposed during the same calendar year) shall be deemed to be "material and adverse." Calculations performed to determine percentage increases shall be made without reference or regard to the impact of the increases on a Customer’s costs. Tariffed services and Miscellaneous Charges are neither subject to these limitations nor included in any calculation to measure the effects of any increase(s). Implementation of these increases in all instances is subject to billing system limitations. Products subject to these increases will be identified in bill messages or other permissible communications delivered to Customers prior to their receipt of invoices containing any such rate increase(s).

Product Terms and Conditions  Product Rates and Charges  Service Level Agreements (SLAs)  Licenses 
Message Toll (Dedicated, Dial Tone and Switched Long Distance Services) – PDF  Charges – PDF    
Contact Center Services – PDF      
XO Corporate Long Distance (including rates and charges) - PDF      
XO IP Long Distance Business Plan  (including rates and charges) - PDF      
XO Global International Long Distance (including rates and charges) - PDF      
Domestic Toll-Free – PDF Charges – PDF    
Calling Card Charges – PDF    
Conference Calling – PDF      
Directory Assistance – PDF Charges – PDF    
Operator Services – PDF Charges – PDF    
Advanced Directory – PDF Charges – PDF    
Legacy Allegiance Interstate – PDF Charges – PDF    
Legacy Allegiance International – PDF Charges – PDF    
Dedicated Transport Services (Not available after November 1, 2012) – PDF

SLA (Private Line) – PDF
SLA (Wavelength) – PDF
SLA (Ethernet Protected) – PDF
SLA (Ethernet Unprotected) – PDF
Dedicated Transport Services (Carrier Services) (Not available after November 1. 2012) – PDF   SLA – PDF  
Dedicated Transport Services – PDF    SLA – PDF   
High Speed IP Transit Service (Carrier Services) – PDF   SLA – PDF  
IP VPN & VPLS Wide Area Network (WAN) Services – (Not available after July 1, 2013) PDF   SLA – PDF Cisco Software License – PDF
IP VPN & VPLS Wide Area Network (WAN) Services – (Effective July 2, 2013) PDF   SLA – PDF Cisco Software License – PDF
Hosted Security Dedicated Internet Access – PDF    SLA – PDF   
Hosted Security – PDF       
XO Hosted PBX – PDF (Not available after July 8, 2013)   SLA – PDF  
XO Hosted PBX - PDF (Available July 9, 2013)       
Hosted PBX Training Terms and Conditions - PDF      
XO Carrier IP Virtual Private Network Service (Not available after January 31, 2011. See XO Carrier VPN Service) – PDF   SLA – PDF Cisco Software License – PDF
XO Carrier Virtual Private Network Service – PDF   SLA – PDF  
XO Carrier Dedicated Internet Access Service – PDF   SLA – PDF  
VPN and Managed Firewall      
Dedicated Internet Access (DIA) – PDF   SLA – PDF  
Digital Subscriber Line (DSL) – PDF   SLA – PDF  
Dedicated Server – PDF   SLA – PDF  
Server Collocation – PDF   SLA – PDF  
XOptions Flex –PDF      
IP Flex – PDF   SLA – PDF  
IP Flex With VPN - PDF   SLA – PDF  
Applications Performance Management – PDF     Fluke Software License – PDF
XO Anywhere Package – PDF      
XO Connect – PDF      
XO SIP – PDF      
XO Managed IP PBX – PDF      
XO One iPBX – PDF      
XO iPBX Enhanced Service – PDF      
XO Wireless Backup Service – PDF      
Website Hosting & Dial-Up Internet Service – PDF   SLA – PDF  

Broadband Internet – PDF

(formally known as "DIA Resale" and "Broadband Resale")

Hosted Exchange Services – PDF   SLA – PDF


Business Messenger Service – PDF    


Managed Server – PDF   SLA – PDF

Telco Collocation – PDF      
Technical Services (Telco Collocation) – PDF      
Concentric Connects – PDF   SLA – PDF  
Nomadic 911 Service Terms and Conditions – PDF      
Managed Router - PDF      
XO Infrastructure Service Terms and Conditions - PDF      
Managed Power over Ethernet - PDF      
Site Security Services - PDF      
VoIP Termination for SIP Service Only - PDF      
Unity Long Distance Plan - PDF      


Additional Definitions

View Additional Definitions – PDF

The following miscellaneous rates, fees and surcharges are exclusive of, and additional to, applicable Product Rates and Charges. 

Miscellaneous Charges – PDF

Service Level Agreements (SLAs) 
MultiTransport Networking Service (MTNS) – PDF 
Settlement-Free Interconnection Policy – PDF 
View Promotions – PDF

Tariffs and Product Documents

XO Tariffs & Product Documents