XO Cloud Services Terms and Conditions

The services previously provided by Concentric Cloud Solutions, LLC are now provided by XO Communications Services, LLC. The terms governing those services are set forth below.

Follow the links below to read terms, conditions and services agreements for the following solutions:

Supplemental Service Terms and Conditions

These Supplemental Service Terms supplement the XO Cloud Solutions Services Agreement applicable to the various services listed below.

Anything expressed or implied in any contractual document to the contrary notwithstanding, XO, on not less than twenty-five (25) days’ prior notice, may increase the Monthly Recurring Charges (“MRC”) (or its equivalent) for its Services in amounts not to exceed five percent (5%)  during a calendar year.  Any such MRC rate increase(s) shall not be deemed to be “material and adverse.”  If the sum of all percentage rate increase(s) imposed during a calendar year exceeds five percent (5%) of the MRC in effect on January 1 of a given year, the increase(s) exceeding five percent (5%) (and any additional increases imposed during the same calendar year) shall be deemed to be "material and adverse."   Calculations performed to determine percentage increases shall be made without reference or regard to the impact of the increases on a Customer’s costs.  Miscellaneous Charges are neither subject to these limitations nor included in any calculation to measure the effects of any increase(s).  Implementation of these increases in all instances is subject to billing system limitations.  Services subject to these increases will be identified in bill messages or other permissible communications delivered to Customers prior to their receipt of invoices containing any such rate increase(s).

XO’s Services will evolve over time and consequently XO or any of its Affiliates may introduce new Services to replace existing Services or cease to offer new instances of a Service in whole or in part (referred to here as grandfathering). Accordingly, XO may terminate Services upon not less than six (6) months’ written notice in the event that it generally decommissions any Services (that is, ceases to provide such Services on a commercial basis to its customers). XO may grandfather a Service (or any part thereof) at any time. Where available, XO will advise Customer of any alternative service offerings that have comparable technical characteristics.

The Acceptable Use Policy and Privacy Notification can be found at www.xo.com/legal-and-privacy/