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Hosted PBX Support
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Portal links
Remember to bookmark these new portal links:
- Customer User Portal (end-user)
https://portal.xo.bizcommservices.com/myphonenext
- Customer Admin Portal (admin)
https://portal.xo.bizcommservices.com/control/main
If you have questions about your Hosted PBX service, call (800) 421-3872.
- Customer User Portal (end-user)
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Service & Features
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Getting Started with Hosted PBX
Read MoreThis document summarizes the decisions you will want to start thinking about now so that your service can be up and running quickly whilst meeting your requirements.
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Hosted PBX LAN Planning Guide
Read MoreThis document outlines how Hosted PBX uses your network and documents the requirements that must be met for you to have the very best customer experience.
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Hosted Square Key System
Read MoreHosted Square Key System (also referred to as “Hosted Key” or “Retail Line”) is a feature rich Key System replacement solution for the retail environment.
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Feature access (star) code
Read MoreThis document lists the Feature Access Codes that you can use with XO Hosted PBX to control aspects of your service.
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Using Hosted PBX Unified Messaging with your smartphone
Read MoreThis document explains how to use the Unified Messaging feature of XO Hosted PBX with cell phones.
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Instructions for using XO Anywhere mobility features
Read MoreThis document outlines how to use the Mobility features of XO Hosted PBX, specifically XO Anywhere and Call Pull.
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Recording customized greetings for your Auto Attendant
Read MoreThis document explains how to create and use your own audio files with the Auto Attendant feature of XO Hosted PBX.
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Recording customized greetings for your voicemail
Read MoreThis document explains how to create and use your own audio files with the My Phone > Unified Messaging feature of XO Hosted PBX.
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Seat and feature matrix
Read MoreThis document lists the subscriber features available by each seat type.
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Call Center
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Call Center Agent - End Users Quick Reference Guide
Read MoreA guide for understanding the Call Center interface and features.
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Call Center Agent - End Users User Guide
Read MoreThis user guide provides step-by-step procedures and reference information for using XO Hosted PBX Call Center client application for all End Users.
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Call Center Agent - Supervisors User Guide
Read MoreThis user guide provides step-by-step procedures and reference information for using XO Hosted PBX Call Center client application for Supervisors.
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Call Center - Supervisor Quick Reference Guide
Read MoreThis quick reference guide provides step-by-step procedures and reference information for using XO Hosted PBX Call Center client application.
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Call Center - Supervisor User Guide
Read MoreThis user guide provides step-by-step procedures and reference information for using XO Hosted PBX Call Center client application.
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Call Center Reports Guide
Read MoreThis guide is intended for XO Hosted PBX administrators and call center agents and supervisors who generate and view Call Center Reports.
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Call Recording
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Call Recording Feature Descriptions
Read MoreThe XO Hosted PBX Call Recording service provides a fully hosted solution to record, store, organize, and access recordings of customer calls.
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Call Recording Quick Reference Guide
Read MoreThe XO Hosted PBX Call Recording service provides a fully hosted solution to record, store, organize, and access recordings of customer calls.
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Call Recording Dashboard Administrator User Guide
Read MoreThis user guide provides step-by-step procedures and reference information for using XO Hosted PBX Call Recording client application for Administrators.
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Group Call
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Group Call Park Quick Reference Guide
Read MoreThe Group Call Park feature allows a defined group user to park a call against other available members of a Call Park group which may be picked up by other members of the group.
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Group Call Pickup Quick Reference Guide
Read MoreGroup Call Pickup enables a user to answer any ringing line within their pick-up group.
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Meet Me Conferencing
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Meet Me Conferencing Quick Reference Guide
Read MoreMeet Me Conferencing is a XO Hosted PBX integrated feature allowing multiple callers to join in a single call which enables meetings among diversely located invitees at any time.
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XO Hosted PBX Customer Release Notes (April 2016)
Read MoreThis document outlines the development items included in the April 2016 production release.
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XO Hosted PBX Customer Release Notes (March 2015)
Read MoreThis document outlines the development items included in the March 2015 production release.
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Phones & Equipment
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Broadsoft Office Assistant User Guide
Read MoreOffice Assistant is an add-in to Microsoft Internet Explorer and Outlook that provides new toolbars to access Hosted PBX Service and Call Management features within your web browser and mail client.
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Broadsoft CPBX Receptionist User Guide
Read MoreThis guide provides step-by-step procedures and reference information for the CPBX Receptionist client.
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Cisco Quick Start Guide for SPA500-series phones
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Cisco Reference User Guide for SPA500-series phones
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Cisco template for 500S expansion module
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Cisco Spa 5xx Configuration Guide
Read MoreHow to reset a Cisco SPA phone for use with XO Hosted PBX.
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Cisco SPA 504G phone video tutorial
Watch video -
Cisco SPA 508G phone video tutorial
Watch video -
Hosted PBX PC toolbar video tutorial
Watch videoHow to use the Hosted PBX PC toolbar
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SoundPoint IP
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Polycom SoundPoint IP 320- and 330-series phone Hardware Guide
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Polycom SoundPoint IP 320- and 330-series phones Quick User Guide
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Polycom 335 phone Configuration Guide
Read MoreHow to reset a Polycom 335 phone for use with XO Hosted PBX.
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Polycom SoundPoint IP 335 phone Video Tutorial
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Polycom SoundPoint IP 450 phone Quick User Guide
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Polycom SoundPoint IP 450 phone Video Tutorial
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Polycom SoundPoint IP 550 phone Quick User Guide
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Polycom SoundPoint IP 560 phone Quick User Guide
Read More -
Polycom SoundPoint IP 550 and 650 phones Video Tutorial
Watch video -
Polycom SoundPoint IP 650 phone Hardware Guide
Read MoreThe SoundPoint® IP 650 is a multiple-line Voice over IP telephone with features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conferencing over an IP
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Polycom SoundPoint IP 650 phone Quick User Guide
Read MoreThe SoundPoint® IP 650 is a multiple-line Voice over IP telephone with features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conferencing over an IP.
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Polycom SoundPoint IP 650/670 expansion module Hardware Quick Start Guide
Read MoreThe SoundPoint® IP Expansion Module, a 14-line console that expands the potential of call handling when used with the SoundPoint® IP 601 phone.
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Polycom SoundPoint IP 670 phone Hardware Guide
Read MoreThe SoundPoint® IP 670 is a multiple-line Voice over IP telephone with features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conferencing over an IP.
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Polycom SoundPoint IP 650/670 Color expansion module Quick User Guide
Read MoreThe SoundPoint® IP Expansion Module, a 14-line console that expands the potential of call handling when used with the SoundPoint® IP 601 phone.
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Polycom SoundPoint IP 670 phone Quick User Guide
Read MoreThe SoundPoint® IP 670 is a multiple-line Voice over IP telephone with features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conferencing over an IP.
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SoundStation IP
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Polycom SoundStation IP 6000 phone Hardware Quick Start Guide
Read MoreApplies to phones running SIP 3.0.2 or later.
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Polycom SoundStation IP 6000 Quick User Guide
Read MoreThe Polycom SoundStation® IP 6000, a conference telephone that provides high quality audio conferencing over an IP network.
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Polycom SoundStation IP 6000 phone Video Tutorial
Watch video
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VVX Series
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Polycom VVX 300 Quick User Guide
Read MoreThe information in this guide applies to both the VVX 300 and VVX 310 phones. For use with Polycom® UC Software 4.1.4 or later.
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Polycom VVX 400 Quick User Guide
Read MoreThe information in this guide applies to both the VVX 400 and VVX 410 phones. For use with Polycom® UC Software 4.1.4 or later.
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Polycom VVX300/400 phone Video Tutorial
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Polycom VVX 500 Quick User Guide
Read MoreFor phones running Polycom® UC Software 4.0.1 or later.
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Polycom VVX500 phone Hardware Quick Start Guide
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Polycom VVX500 phone Configuration Guide
Read MoreHow to reset a PolycomVVX500 phone for use with XO Hosted PBX.
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Polycom VVX500/600 phone Video Tutorial
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Polycom VVX1500 phone Hardware Quick Start Guide
Read MoreApplies to phones running SIP 3.1.2 or later.
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Polycom VVX1500 video phone Quick User Guide
Read MoreApplies to phones running SIP 3.1.2 or later.
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Apps & Portals
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MyPhone User Guide
Read MoreThis document guides end users through the key features of the MyPhone web portal.
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Receptionist Web Console User Guide
Read MoreUse this guide to learn about the features of the Receptionist client and how to use it in your organization.
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MyPhone Video Tutorial
Watch videoSee how to use the MyPhone end user web portal to manage your features.
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MySite Administrator User Guide
Read MoreThis document guides you through the key features of the MySite web portal.
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Receptionist Web Console Administrator Guide
Read MoreThis document describes how site administrators in XO Hosted PBX can configure one of their users as a Receptionist.
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MySite Video Tutorial
Watch videoSee how to use the MySite administration web portal to manage your service.
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WorkTime Guide for Telecom Administrators
Read MoreXO WorkTime’s communication apps allow you to empower your employees with the mobile technology they need to conduct business anywhere.
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Quick Start Guide for Computers
Read MoreWith XO WorkTime, make and receive calls from your work computer regardless of your location.
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Quick Start Guide for Smart Phones
Read MoreGo mobile with your office telephone numbers and reduce your telecommunications costs.
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WorkTime UC - Mobile Admin Guide
Read MoreUse Hosted PBX WorkTime Mobile Client on Android or iOS phones for mobile calling services.
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WorkTime UC - Desktop User Guide
Read MoreWorkTime UC Desktop is a native Windows and Mac client or Chrome application for Unified Communications.
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WorkTime UC - iPhone Mobile User Guide
Read MoreUse the XO Hosted PBX WorkTime UC Mobile Client on your iPhone for IM, voice calls, video calls and call settings management.
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WorkTime UC - iPad Tablet User Guide
Read MoreUse the XO Hosted PBX WorkTime UC Mobile Client on your iPad for IM, voice calls, video calls and call settings management.
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WorkTime UC - Android Mobile User Guide
Read MoreUse the XO Hosted PBX WorkTime UC Mobile Client on your Android phone for IM, voice calls, video calls and call settings management.
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WorkTime UC - Android Tablet User Guide
Read MoreUse the XO Hosted PBX WorkTime UC Mobile Client on your Android tablet for IM, voice calls, video calls and call settings management.
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Browser/Outlook toolbar Quick Start Guide
Read MoreThis Quick Start Guide explains how to install, configure and sign in to the toolbar for XO Hosted PBX.
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CRM Connect User Guide
Read MoreCRM Connect is a Hosted PBX Application for a Desktop that integrates leading CRM Applications into Hosted PBX’s service.
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Examinet Verification Tool User Guide
Read MoreUse this document to guide you through the process of using Examinet to assess your existing network infrastructure.
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Voice Portal Menu Guide
Read MoreThis document provides a quick reference to the commonly used menu options in the Hosted PBX