What is myXO?

myXO places a suite of smart tools at your fingertips 24x7x365

myXO PortalThe myXO customer portal is a robust and convenient self-service tool for XO customers. It puts you in control of your XO network and communications services by placing a suite of smart tools at your fingertips 24/7/365. These tools let you manage billing and repair activity, monitor usage, and manage voice features online in real time, from almost any device—anytime, anywhere.

Once you log in, all the tools you need are at your fingertips from a central, powerful Dashboard.

See how the myXO Customer Portal enhances your XO customer experience:

 

Download a brochure highlighting the many features of myXO

 

myXO helps you manage:

  • Repairs: Open trouble tickets and view status, escalate when needed, receive real-time updates, request call backs from XO Care team members, and review details of past service issues.
  • Billing: Check account balances, view, download, and analyze bills and call detail record reports. Pay bills online, update your mailing address, or “go green” and sign up for paperless statements.
  • Account Management: Customize and manage user access, leverage pre-set user templates, easily review your accounts  in order to add users, reset passwords, change user IDs, and more.
  • Network Management: View scheduled and unscheduled maintenance events which may impact your services, and receive network maintenance and outage alerts. Keep up to date on your network performance with the XO Stats tool.
  • Network Map: View your entire XO network along with impacting events in an interactive myXO Maps tool.
  • Voice Management: Seamlessly manage the features and functions of your XO Voice Services.
  • Service Modifications: Initiate changes to your XO services such as adding new locations, upgrading bandwidth speeds, etc.
  • On the Go: myXO is easily accessed from almost any device – anytime, anywhere.