Your Options

At XO, service isn’t just a department —  it’s a commitment.

  • Self Service

    Online Customer Service

    • The myXO customer portal  is our premier online tool for XO customers to pay bills, open trouble tickets, and much more. Not using myXO yet? Read more about the myXO portal and request access today.
    • To access a library of guides, tools, and portal logins, please go to User Guides & Tools
    • Are you a Web and Mail Hosting customer?
    • For user guides and instructions to access your Admin portal:
    • Web Hosting Support

  • Assisted Service

    Assisted Service

  • Phone


    • Your best option: Visit myXO to request a callback.
    • When you use the myXO Customer Portal, you can request a callback instead of waiting on the phone for a rep. And when we call you back, we'll know who you are.
    • - General Customer Support: 800.421.3872
    • - Wholesale Support: 877.792.5550 
    • - Hosting Services Support: 888.575.6398 
    • - Cloud Computing/CDN: 855.227.2142

  • Service Readiness

    Service Readiness

    Preparing for an installation of your new services?
    Please complete the Service Readiness Journey or watch the recorded version below.