February 21, 2016

Your Network is the Key to Your UC Dreams

Although business today is moving faster and faster, there remains a legitimate question as to whether we’re doing things smarter. Are we really utilizing today’s technology in ways that makes sense and are we establishing a foundation for the future innovation and growth?

Many businesses are at the very least trying to do so. They’ve embraced unified communications (UC), the integration of real-time communications services such as instant messaging, presence information and telephony, with non-real-time communications such as voicemail, email and SMS. UC services have the power to integrate disparate divisions of an enterprise, to change the way we work, to send productivity soaring, all at lower costs.

The upside remains very exciting.

However, unified communications are only as robust as the network they run on. The power of UC is that it facilitates optimum communication across an organization. It makes it easy to connect with peers in different time zones and with different communication and collaboration preferences. Therefore, it’s absolutely critical that businesses pay attention to their network is operating in order to ensure that they’re getting the most out of their UC investments.

Whether you’ve already embraced UC or are considering moving in this direction in the future, it’s important to assess your network infrastructure. Here are some questions your team should be asking in regards to your network:

  • Does it support a high quality of service (QoS)? You obviously want low latency and top notch performance all across the network to ensure a positive user experience. A strong network facilitates a positive UC user experience. A best practice in terms of network design in regards to UC  is ensuring solid failover capability in order to eliminate jitter and dropped conversations.
  • Is the network scalable? You’ll want to be as sure as you possibly can that your network is future-proof from a capacity standpoint so that it can grow as the company expands.
  • Does it have enough LAN and WAN capacity to take you where you want to go? Can it accommodate new UC applications such as video conferencing? The key here is to integrate UC services with your corporate WAN in order to maximize performance and minimize the network management and performance challenges of trying to run UC across the public Internet.
  • How secure is the network? This is obviously critical, particularly with so many users on so many devices, maintaining tight controls on company information has to be a top priority. This issue is compounded when companies run UC services across the public Internet.

For all these reasons stated above, unified communications can be a very powerful productivity tool for businesses of all sizes. UC has the potential to dramatically impact your business’ bottom line, but only if you pay attention to the network you’re running it across. With that in mind, consider your corporate network a fundamental piece of your UC puzzle.

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