April 25, 2017

3 Steps to an Easy SIP Implementation

If your company has invested in a new IP PBX, or plans to purchase or lease a new IP PBX in the near future, you're probably thinking about implementing session initiation protocol (or SIP as it's more commonly known). This protocol may be on your radar for unifying your business’s voice, data, and Internet needs onto one IP connection. 

While a new platform change from TDM to IP often causes operational hiccups, there are steps you can take to assure your new SIP service is up and running to provide all possible benefits. Here are three crucial steps to consider for a smooth SIP implementation. 

  1. Assess demand. Now that you have decided to adopt SIP trunking for your VoIP system, you are faced with a lot of decisions, which can be daunting. The best place to start is assessing your needs. Think carefully about your bandwidth and transmission requirements. How much capacity do you really need, and will your system be transmitting video and data, for example, in addition to voice? Plan for what you’ll need at your busiest times across all your locations. Allow for anticipated growth in your planning. Adequate capacity is possibly the most essential feature of a sound SIP implementation for your business. 
  2. Decide on necessary features. Conduct a thorough audit of where your current configuration falls short and what attributes you’re looking for in your new system. Your need for many telephony and resiliency features, among others, can be determined by your business model and the composition of your workforce. If you’re marshalling mobile workers, non-geographic / nomadic E-911 will be important. If continuity is essential to your business, you’ll likely want built-in redundancy, which reroutes calls to a location of your choice in the event of a disaster. 
  3. Don't rush your decision-making. Unless your existing phone system is in complete chaos, or your voice network is very unreliable, there is no need to rush into a decision. Take your time looking at what your business needs most, which plans are best suited to you, and how different CPE (customer premises equipment) and network options can be customized to meet your specific needs. This allows you to work with your carrier provider to learn what levels of service are available, and what you can expect post implementation. You should also use this time to talk to your team members about what they’d like to see in the new system and what changes to expect. 

If you’re considering making the switch to SIP, be sure to follow the steps above. A seamless implementation is unlikely without careful evaluation in advance. There also is no substitute for planning. These steps may seem time-consuming, but the end result will prove that your time was well spent. 

For more SIP implementation tips, check out this webinar featuring Current Analysis analyst Cindy Whelan - Get SIP Smart: How to Avoid the Top SIP Trunking Gotchas.

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