XO Communications enhances customer experience with new features on myXO self-service portal
Upgrade integrates intuitive design with new capabilities, upgraded security and additional features
HERNDON, Va. - June 20, 2016 - XO Communications (XO) continues to deliver on its commitment to a high-quality customer experience by launching new features on its self-service portal, myXO. The upgraded portal enables XO customers to order new services and modify existing services online. XO has also enhanced the security of customer data through an optional two-factor authentication functionality. myXO now features a new, intuitive user interface design that makes it easier for customers to monitor and manage their XO services and to better leverage all of the other capabilities of the portal.
"Increasing customer productivity through enhanced digital tools is a high-priority for XO," said Jake Heinz, senior vice president of marketing and product at XO Communications. "With myXO, customers can request additions or modifications to services and send secure messages online at a convenient time, enabling them to remain focused on other important tasks."
The new portal design also simplifies customer access to invoices, billing records, and payment information, while improving access to expanded network and service information. Finally, optional two-factor authentication is available for customers to add another layer of protection for their service and configuration information.
About XO Communications
XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services. To learn more about XO Communications, visit www.xo.com or our blog. XO Communications is also on Twitter and LinkedIn.