XO Communications Receives a 2015 Communications Solutions Product of the Year Award
HERNDON, Va. – September 22, 2015 – XO Communications (XO) has received a 2015 Communications Solutions Product of the Year Award from TMC for its Intelligent Call Routing ( ICR) service. ICR features a wide selection of call-delivery options including rules, time-based and menu-driven routing that meet a comprehensive range of customer requirements. ICR is ideal for customers that want to reduce operating costs without sacrificing customer service.
“Managing call volume can become costly for organizations,” said Jake Heinz, senior vice president, marketing and product at XO Communications. “In response to customer requirements, we developed ICR which routes calls to the right place cost effectively while providing other features to maximize resource management. Moreover, customers can manage proactively ICR features through our self-service portal, myXO. XO is honored to receive this prestigious award.”
“Congratulations to XO Communications for being honored with a 2015 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Intelligent Call Routing is truly an innovative product and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from XO in 2015 and beyond.”
The full list of the 2015Communications Solutions Product of the Year Award winners can be found here.
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY,Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.
About XO Communications
XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services. To learn more about XO Communications, visit www.xo.com or our blog. XO Communications is also on Twitter and LinkedIn.