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Gander Mountain Chooses Enterprises SIP from XO CommunicationsFind out how Gander Mountain, an outdoor goods retailer, has benefited from launching XO Enterprise SIP.Watch Now »
Balancing superior customer service with efficient and cost-effective telephony operations can be challenging for any business, regardless of size. On one side, you need to provide the highest quality of customer service possible. On the other, there’s the real need to maximize your resources while minimizing costs.
With Intelligent Call Routing (ICR) from XO, you can do both. ICR lets your organization direct calls in a way that improves response times and customer satisfaction while reducing operational costs. ICR empowers you with detailed reporting and allows you to employ automated disaster recovery routing. ICR rules are easily modified by trusted members of your team via an easy-to-use website.
Intelligent Call Routing Benefits
Calling Area Routing
Make the most of your resources by configuring your call routing features to meet your business' needs. The XO self-service web portal provides:
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