Customer Resources

A library of guides, tools, and portal logins, organized by service type to help you get the most out of our support resources. Interactive demos are available for select tools and features, and special request forms are also included for your convenience.

VoIP, Voice & Conferencing Services 

• Enterprise SIP Quick Start Guide for Enterprise SIP Customers 
• VoIP User Guide for IP Flex, IP Flex with VPN, and SIP customers. A comprehensive, step-by-step VoIP feature configuration guide
• XO Anywhere User Guide - A step-by-step guide to XO Anywhere unified communications feature package
• Voice Portal Quick Start Guide - For end-user employees of Personal Voice Portal
• Interactive Voice Response Manager Login
• Learn more about XO Conferencing Services 
• User guides for Audio and Web Conferencing features 
• Web Conferencing Login

Network Services

• Border Gateway Protocol (BGP) Request Form
• Dedicated Internet Access Product Overview 
• Dedicated Internet Access Service Level Agreement - A description of the specific service level guarantees for XO DIA services
• XO Stats Login and User Guide:  Bandwidth Usage Monitoring & Reporting Tool (for Commercial & Carrier customers.)  Monitor usage/network performance by circuit, troubleshoot, and plan future network capacity requirements.
• XO Network Diagnostics & Metrics Tools:  Traceroot, Ping Test, BGP Route, Bandwidth Meter (for Commercial & Carrier customers) - Examine connectivity, path and route information in XO data network 
• Network Access Pricing Tool (NAPT) (for Commercial & Carrier customers) Login and User Guide
• Information and instructions on how to request an IP address

Security Services

• Managed Security: Virtual Private Network Administration Interface Login

Carrier Services

• Border Gateway Protocol (BGP) Policy and BGP Request Form
• Special Customer Request Forms and Contacts
  • Carrier Billing Dispute Form 
  • CABS and Recip Comp Billing Dispute Form
  • Carrier Disconnect Form
  • Email Your Tax Exemption Certificates
• Loop Test Tool Login - Carriers with the XO Carrier Wholesale Local Voice UNR-P Replacement (IDLC) service can use this tool to securely conduct loop tests for their customer lines.