Hunt Group functionality with IP Flex is different than traditional hunting:

• Customers are assigned a virtual "pilot" or lead hunt group number, which hunts to the individual numbers specified in the hunt group.
• Hunting will only occur if the pilot number is dialed; calls placed directly to an individual number within the Hunt Group will not follow the Hunt Group policy.
• It is important that the correct pilot number is specified at order initiation.
• This telephone number can either be ported or new
• Once installed, the virtual pilot number cannot be easily changed, and must be manually reconfigured by XO if the wrong number is installed

A group administrator can manage Hunt Group changes through the self-service Web based Online Feature Management tool, including:

• Assign any available, pre-configured users telephone numbers to an existing Hunt Group
• Change the order of the numbers in the Hunt Group
• Configure "No answer time out": The administrator can specify the number of times the line should ring before hunting to the next line in the Hunt Group.
• Select the Hunt Group policy appropriate for their location:
• Regular sends calls to the users in the order listed by the group administrator, starting with the first person on the list
• Circular sends calls in a fixed order; the call is sent to the first available person on the list, beginning where the last call left off left off
• Simultaneous rings all of the users in the listed group at the same time; the first user to pick up the ringing phone is connected
• Uniform routes calls to the lines that have been idle the longest, however, if a person receives a call that was not dialed through the Hunt Group "pilot" number, that call will not be considered the most recent call

Important Notes:

• Any single telephone number (user) may only be included in one Hunt Group.
• A Hunt Group pilot number may have voice mail assigned to it.
• An administrator cannot create a new Hunt Group because the company will need a new telephone number. You will need to call Customer Care to add a new Hunt Group.

Hunt Group Scenario

A real estate company has a main listed telephone number that all new clients will call into. When that call goes to the main listed telephone number, which is the virtual "pilot" number of the Hunt Group, the call will be distributed among the members of the Hunt Group (i.e. the various real estate agents).

The company issues a circular hunt policy, which allows the call to be sent to the first available person on the list, beginning where the last call left off.