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- Monitoring
- To facilitate prompt resolution of quality issues or to answer questions, the conference coordinator periodically monitors the call.
- Dialing "*0" always brings immediate operator assistance.
- Question and Answer
- Customers can conduct a question and answer session while the participants remain in Listen Only mode. Participants signal questions via touch-tone keypads and are entered into the interactive mode one by one to ask questions.
- Broadcast Communication
- Pre-recorded material can be inserted into a live or pre-recorded conference call.
- Fax on Demand
- Documents can be faxed to the conference participants before or during the conference.
- Listen Only
- To ensure the conference call is conducted efficiently when there are many participants, some participants may be placed in a listen only mode. Participants may be returned to a speaking mode. This helps to eliminate excessive background noise.
- Recording
- Conference calls may be recorded on cassette, DAT or CD and sent to customers for later review.
- Replay
- Allows customers to call in and listen to a previously held conference at their convenience. Participants access the replay call by dialing a pre-assigned number and numeric passcode.
- Participant Screening
- A conference coordinator will pre-screen participants as they enter the conference call, compiling the data requested. This feature is only available on Meet-me calls.
- Passcode
- Dial-in participants can be required to enter a passcode on their touch-tone telephones before gaining access to a confidential teleconference. The passcode can be changed for security.
- Sub-conferencing
- Designated callers may confer privately within a conference call and then be returned to the main call.
- Secured Call
- Secured Call allows the conference leader to prevent both conference coordinator monitoring and additional participants from joining the call.
- The conference leader is responsible for sharing Secured Call procedures with the participants.
- Transcription
- When written documentation is required, conference calls may be transcribed. For Medical and Technical calls, premium service is available to insure that all specialized terminology is correctly transcribed.
- Translation
- Participants can receive on-line foreign language translation during their audio conference. Customers must request translation services when making conference call reservations (48 hours notice) and specify the language required. Prices vary according to the language required.
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