XO Professional Services is here to provide you with technical assistance so that you can focus on your core business. Services range from basic web site migration, account set-up, and HTML to complex solutions such as Intranets, extranets, marketing, and web applications. We offer a choice of packaged services that address the issues most commonly encountered by our users and will provide an estimate for your most challenging project.
Technical Services
Account Setup:
We can set up your web site account and ensure that your email addresses are set up properly and everything to do with your new account is running smoothly.
Program Components:
- Add all users to your hosting account
- Set up email addresses and passwords for your employees
- Configure users who need FTP access
- Help your Systems Administrator set up POP3 email clients
- Create distribution lists
- Configure email forwarding
- Configure auto responders
DNS and Domain Registrar:
DNS and Domain Registrar services include setting up your hosting account DNS, configuring your hosted DNS to handle email, and help with Domain transfers.
Program Components:
- Set up your hosting account DNS
- Set up the Domain registrar to point to your web site and email
- Configure your hosted DNS to properly handle email
- Assist with registrar account problems such as password retrieval
- Handle Domain transfer
- Consult on customer-hosted DNS issues
GroupWare Wiki:
Let us set up one of the fastest growing applications for web sites today — Wiki
Program Components:
- Install the GroupWare Wiki application on your web site
- Configure and set up branding
- User set up and configuration for user access
- Training on Wiki usage
HTML Edits:
We can fix broken images, links and Java script errors that prevent your website from looking professional.
Program Components:
- Basic HTML edits
- Java script edits to fix functionality and remove errors
- Correct site navigation
- Fix CSS style sheet errors
- Check for, and correct, browser compatibility issues
Web Site Application Service
We can set up and configure all pre-configured Web Site Applications offered by XO, or help you migrate applications you may already have to newer versions.
Program Components:
- Set-up and configure applications
- Upgrade existing applications to newer versions (including data migration)
- Install open source scripts (including modifications required to work on a different platform)
- Modify existing scripts
Web Site Migration:
Let us perform the arduous and often complex task of migrating your web site, DNS, and email.
Program Components:
- Needs assessment
- Account set up and configuration (this may include email and filtering set-up, access rights, and file/directory protection settings)
- Application migration
- Database migration
- Troubleshooting broken links, HTML, and JavaScript
- Domain Registration and DNS routing
- Training on account features
Custom Services
We can create a custom solution based on any aspect of our extensive web and email hosting service, from ecommerce to blogging.
Some of our services include:
- Ecommerce web store
- Corporate intranet
- Corporate extranet
- Blogging, Photo Albums, Wiki
- Web site design PHP scripting
- Help with MySQL database
- File and email recovery
Web Site Services
XO Professional Services now offers Service Bundles designed especially for busy entrepreneurs and small businesses that need additional web site resources:
- Web Site Assistant Bundle for the business or individual who already has a web site and needs it migrated to our hosting services.
- Web Site Designer Bundle for the business or individual who needs a web site design or redesign.
- Web Site Maintenance Bundles for customers who have a web site and need ongoing maintenance or resources to make enhancements.
- Custom Bundles and Add-ons for customers with special needs such as custom CGI or database help.
Learn more about Web Site Bundled Services.
Managed Services Customization
If you have a large organization with specific needs we can help you with Enterprise-wide solutions.
Call us today at 877.932.2629 for a free consultation, or fill out a request consultation form and we will contact you. For existing customers, please call Customer Support and ask to speak to Professional Services.