XO® Voice Services gives businesses the capabilities, capacity and solutions to immediately address their business issues without the need for capital spending. Our services are always in alignment with enterprise revenue and expense objectives ensuring success. Our subscription models allow for rapid turn-up and turn-down to match seasonality, while our high-volume capabilities drive lower costs.
XO Applications
Intelligent Call Routing
Customer-controlled call routing can manage inbound calls, using designated business rules that address certain business conditions. Provides disaster recovery options. View our online demonstration.
XO® Contact Center on Demand
Companies with call centers and contact centers can use the XO Contact Center on Demand (CCOD) service to manage agents' activity - regardless if the agents work from home, in the office, or off-shore. This solution minimizes your capital expense and reduces your operational costs by delivering a robust solution in the cloud. The combination of XO Communications expertise in Hosted Voice Solutions such as Intelligent Call Routing (ICR) and Interactive Voice Response (IVR) as well as the high capacity, XO nationwide network assets, makes our XO Contact Center on Demand solution unmatched in the market today.
With XO Contact Center on Demand, you can proactively respond to fluctuating demand and improve your customer satisfaction by solving resource issues and delivering positive outcomes based on prioritized objectives.
For further information, contact our Contact Center on Demand specialists at (877) 999-8779.
Hosted VoiceXML
A shared or dedicated platform hosted by XO that allows customer to interoperate their proprietary VoiceXML code with XO's network and services.
Inbound Call Automation (IVR)
Toll free (or local) applications allow callers to access information from a database or website.
Outbound Call Automation
Outbound messaging informs called party of important information.
Matching Best Technology with Proven Experience
XO handles millions of interactions for some of our clients within a single hour. This performance is achieved because our strategy is crystal clear.
We leverage the very best commercially available technology from companies. This technology is combined with in-depth industry knowledge and pre-packaged applications, then hosted within geo-redundant, carrier-grade facilities.
XO allows you to be obsessive in every detail and operate the solutions with experienced resources at the highest service levels. With XO managing everything, enterprises receive rapid time-to-market delivery without sacrificing quality, regardless of industry.
