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The Federal Communications Commission ("FCC") recently adopted an order that requires XO, like all Voice Over Internet Protocol ("VoIP") service providers, to inform its customers of any differences between the E911 access capability available with XOptions Flex as compared to the E911 access capability available with traditional telephone service. (A copy of this FCC order is available at http://transition.fcc.gov/cgb/voip911order.pdf.) We ask that you carefully read this E911 Disclosure Addendum and understand how these differences affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact our Customer Service representatives at (888) 575-6398 during the hours of 8 a.m. to 8 p.m. EST.The FCC's E911 VoIP decision also requires XO to obtain and keep a record on file showing that your company has received and understood this E911 Disclosure Addendum. XO respectfully requests your assistance in meeting this FCC compliance requirement by going to the link at the bottom of this Addendum. Please respond IMMEDIATELY to this Addendum. If we do not receive your reply promptly, we may be required by the FCC Order to suspend your service until we do receive your reply.
By responding to this Addendum, you are affirmatively acknowledging that (1) you have read and understood this E911 Disclosure Addendum, (2) you understand that you may not be able to contact emergency services by dialing 9-1-1 using XOptions Flex, and (3) you understand that you must inform users of XOptions Flex that they may not be able to contact emergency services by dialing 9-1-1 using XOptions Flex.You may obtain a copy of the FCC regulation and accompanying E911 VoIP decision in Docket No. 05-196 at http://www.fcc.gov/cgb/voip911order.pdf.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES AND YOU MUST INFORM YOUR XOPTIONS FLEX USERS OF THESE ALTERNATE MEANS. You will receive from XO a set of stickers explaining when E911 service may not be available. Please place the stickers on or near the equipment you use to access XOptions Flex to alert users of alternate means of contacting E911 in the event of an emergency. If you need additional stickers, please contact our Customer Service representatives at (888) 575-6398 during the hours of 8 a.m. to 8 p.m. EST.
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