IMPORTANT E911 DISCLOSURE ADDENDUM FOR BUNDLED SERVICES OR MANAGED SERVICES VOIP CUSTOMERS
Action Required Below
The Federal Communications Commission ("FCC") recently adopted an order that requires XO Communications Services, Inc. ("XO") like all Voice Over Internet Protocol ("VoIP") service providers, to inform its customers of any differences between the E911 access capability available with Bundled or Managed Services as compared to the E911 access capability available with traditional telephone service. (A copy of this FCC order is available at: http://www.fcc.gov/cgb/voip911order.pdf.) We ask that you carefully read this E911 Disclosure Addendum and understand how these differences affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact XO Managed Services Customer Care at (800) 417-4012 Monday through Friday between 7:00 am and 6:00 pm CST, or you may email your request to ms.xo1care@xo.com.
The FCC's E911 VoIP decision also requires XO to obtain and keep a record on file showing that your company has received and understood this E911 Disclosure Addendum. XO respectfully requests your assistance in meeting this FCC compliance requirement by clicking on the link at the bottom of this Addendum. Please respond IMMEDIATELY to this Addendum. If we do not receive your reply promptly, we may be required by the FCC Order to suspend your service until we do receive your reply.
By responding to this Addendum, you are affirmatively acknowledging that (1) you have read and understood this E911 Disclosure Addendum, (2) you understand that you may not be able to contact emergency services by dialing 9-1-1 using Bundled or Managed Services, and (3) you understand that you must inform users of Bundled or Managed Services that they may not be able to contact emergency services by dialing 9-1-1 using Bundled or Managed Services.
- BUNDLED OR MANAGED SERVICES' E911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE. The Internet Protocol Private Branch Exchange and associated VoIP handsets ("IP PBX") XO placed on your premises operate on standard electrical power. If commercial power service is disrupted, the IP PBX will lose power causing a loss of voice and data service, including access to E911 services. If power is interrupted and then restored, you may be required to reset or reconfigure your equipment before you will be able to use Bundled or Managed Services to contact E911 services. You are responsible for providing an uninterruptible backup power supply if you wish to ensure continued operation of electrical equipment in the event of a power outage.
- YOU MUST USE ALTERNATE MEANS OF CONTACTING E911 SERVICES FROM ANY LOCATION OTHER THAN THE SERVICE ADDRESS YOU PROVIDED XO WHEN YOUR MANAGED OR BUNDLED SERVICE WAS INITIATED. Your E911 services calls may be routed to emergency response personnel, who will not be able to assist you, or the call may not be completed at all, if you use any component of the IP PBX from a location other than the service address you provided XO when your Managed Or Bundled Services was initiated. You are required to so inform all potential users of your Bundled or Managed Services.
- BUNDLED OR MANAGED SERVICES' E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED OR YOUR BUNDLED OR MANAGED SERVICES HAVE BEEN SUSPENDED FOR ANY REASON, INCLUDING, FOR EXAMPLE, NON-PAYMENT. Once your broadband connection and Bundled or Managed Services have been restored, you may be required to reset or reconfigure your equipment before you will be able to use Bundled or Managed Services service to contact E911 services.
- YOU MUST PROVIDE XO WITH YOUR CORRECT SERVICE ADDRESS OR BUNDLED OR MANAGED SERVICES E911 SERVICES CALLS MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU. If you notice that the service address information identified in your contract or bill is inaccurate, you can make corrections by calling a Customer Care representative at (800) 417-4012 Monday through Friday between 7:00 am and 6:00 pm CST, or you may email the correction to ms.xo1care@xo.com.
- BUNDLED OR MANAGED SERVICES' E911 SERVICES CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK CONGESTION ON THE INTERNET OR NETWORK ARCHITECTURE. Network congestion or Internet infrastructure problems may cause E911 services calls placed with Bundled Services or Managed Services to take longer to complete than E911 calls made using traditional telephone service, or they may be dropped, in which case you will not be connected to emergency services at all.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES AND YOU MUST INFORM YOUR BUNDLED OR MANAGED SERVICES USERS OF THESE ALTERNATE MEANS. You will receive from XO a set of warning stickers explaining when E911 service may not be available. Please place the stickers on or near the equipment you use to access Bundled or Managed Services to alert users of the alternate means of contacting E911 in the event of an emergency. If you need additional stickers, please contact XO Managed Services Customer Care at (800) 417-4012 Monday through Friday between 7:00 am and 6:00 pm CST, or you may email your request to ms.xo1care@xo.com.
Acknowledgment of Receipt of E911 Disclosure Statement For Bundled Services Or Managed Services Voice Over Internet Protocol ("VoIP") Customers
I have received and understood the E911 Disclosure Statement For Bundled Services or Managed Services Voice Over Internet Protocol ("VoIP") Customers, and I acknowledge that I may not be able to contact emergency services by dialing 911 using Bundled Services or Managed Services.
I understand and acknowledge that I must have alternate means of contacting 911 emergency services.
I understand and acknowledge that I must notify employees or other third parties using Bundled Services or Managed Services that they cannot reach 911 emergency services using Bundled Services or Managed Services and they must use alternate means to contact 911 emergency services.
I have received a warning sticker explaining that 911 service may not be available, and I have placed the sticker on or near the equipment I use to access Bundled Services or Managed Services.
I agree, on behalf of the Customer and/or end user of the Bundled Services or Managed Services, that the Customer and/or end user agrees to release, defend, indemnify and hold harmless XO, and its parent company, affiliates, successors, subsidiaries, employees, directors, officers and agents from and against any and all losses, damages, claims, demands, suits, liabilities, fines, penalties, obligations, settlement payments, awards, judgments, deficiencies, or other charges, and any and all expenses, including attorney's fees, incurred in connection with investigating, defending or asserting any claim, action, suit or proceeding, including third party claims, whether based in contract, tort or otherwise arising out of, or in connection with (a) Customer's and/or end user's use of the Bundled Services or Managed Services, including but not limited to, claims related to failure to complete a 911 or E911 Services emergency telephone call; (b) damage to property and/or personal injuries (including death) arising out of the gross negligence or willful act or omission of Customer and/or end user; and (c) any Customer representations herein regarding Customer's traffic and Customer's use of Services.
rev. 07/29/05