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Action Required Below
The Federal Communications Commission ("FCC") recently adopted an order that requires XO Communications Services, Inc. ("XO") like all Voice Over Internet Protocol ("VoIP") service providers, to inform its customers of any differences between the E911 access capability available with Bundled or Managed Services as compared to the E911 access capability available with traditional telephone service. (A copy of this FCC order is available at: http://www.fcc.gov/cgb/voip911order.pdf.) We ask that you carefully read this E911 Disclosure Addendum and understand how these differences affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact XO Managed Services Customer Care at (800) 417-4012 Monday through Friday between 7:00 am and 6:00 pm CST, or you may email your request to email@example.com.
The FCC's E911 VoIP decision also requires XO to obtain and keep a record on file showing that your company has received and understood this E911 Disclosure Addendum. XO respectfully requests your assistance in meeting this FCC compliance requirement by clicking on the link at the bottom of this Addendum. Please respond IMMEDIATELY to this Addendum. If we do not receive your reply promptly, we may be required by the FCC Order to suspend your service until we do receive your reply.
By responding to this Addendum, you are affirmatively acknowledging that (1) you have read and understood this E911 Disclosure Addendum, (2) you understand that you may not be able to contact emergency services by dialing 9-1-1 using Bundled or Managed Services, and (3) you understand that you must inform users of Bundled or Managed Services that they may not be able to contact emergency services by dialing 9-1-1 using Bundled or Managed Services.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES AND YOU MUST INFORM YOUR BUNDLED OR MANAGED SERVICES USERS OF THESE ALTERNATE MEANS. You will receive from XO a set of warning stickers explaining when E911 service may not be available. Please place the stickers on or near the equipment you use to access Bundled or Managed Services to alert users of the alternate means of contacting E911 in the event of an emergency. If you need additional stickers, please contact XO Managed Services Customer Care at (800) 417-4012 Monday through Friday between 7:00 am and 6:00 pm CST, or you may email your request to firstname.lastname@example.org.
Acknowledgment of Receipt of E911 Disclosure Statement For Bundled Services Or Managed Services Voice Over Internet Protocol ("VoIP") Customers
I have received and understood the E911 Disclosure Statement For Bundled Services or Managed Services Voice Over Internet Protocol ("VoIP") Customers, and I acknowledge that I may not be able to contact emergency services by dialing 911 using Bundled Services or Managed Services.
I understand and acknowledge that I must have alternate means of contacting 911 emergency services.
I understand and acknowledge that I must notify employees or other third parties using Bundled Services or Managed Services that they cannot reach 911 emergency services using Bundled Services or Managed Services and they must use alternate means to contact 911 emergency services.
I have received a warning sticker explaining that 911 service may not be available, and I have placed the sticker on or near the equipment I use to access Bundled Services or Managed Services.
I agree, on behalf of the Customer and/or end user of the Bundled Services or Managed Services, that the Customer and/or end user agrees to release, defend, indemnify and hold harmless XO, and its parent company, affiliates, successors, subsidiaries, employees, directors, officers and agents from and against any and all losses, damages, claims, demands, suits, liabilities, fines, penalties, obligations, settlement payments, awards, judgments, deficiencies, or other charges, and any and all expenses, including attorney's fees, incurred in connection with investigating, defending or asserting any claim, action, suit or proceeding, including third party claims, whether based in contract, tort or otherwise arising out of, or in connection with (a) Customer's and/or end user's use of the Bundled Services or Managed Services, including but not limited to, claims related to failure to complete a 911 or E911 Services emergency telephone call; (b) damage to property and/or personal injuries (including death) arising out of the gross negligence or willful act or omission of Customer and/or end user; and (c) any Customer representations herein regarding Customer's traffic and Customer's use of Services.
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