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These terms and conditions, in addition to providing information about XO’s products, serve as the foundation for certain agreements between XO and its customers.
An agreement, in its entirety, consists of the terms and conditions in a Service Order Agreement ("SOA"), Master Service Order Agreement ("MSOA") or Carrier Master Service Order Agreement ("CMSOA"), applicable Supplemental Product Terms and Conditions; applicable General Terms and Conditions, XO's Acceptable Use Policy ("AUP"), if applicable, and any applicable tariffs.
By signing a SOA, MSOA or CMSOA, a Customer will be bound by the terms thereof, including all applicable incorporated terms and conditions.
Changes of these website terms and conditions will become effective and binding on customers no earlier than fifteen (15) calendar days from the date they are posted on this website unless the changes are non-material in nature or constitute additions to the website. Any material changes, including additions, made to existing text will be shown in BOLDFACE font, except that text removal will be shown by the use of "brackets" (""). These changes will remain as shown until after their effective date, when any highlighted text is returned to regular font.
References throughout these website documents to “Carrier Services,” whether used in either noun or adjective form, shall mean “Wholesale Services.” If both “Carrier Services” and “Wholesale Services” exist at the same time in the website documents, they shall mean the same as
there is no intent to create any distinction in their use.
General Terms and Conditions – PDF
XO Cloud Solutions Terms and Conditions
These Supplemental Product Terms and Conditions, including Additional Definitions, Miscellaneous Charges, Product Rates and Charges, and Service Level Agreements (“SLA’s”), if applicable, supplement the General Terms and Conditions applicable to the various listed products offered within the operating territory of XO Communications Services, LLC, and its controlled affiliates.
Anything expressed or implied in any contractual document
to the contrary notwithstanding, the Company, on not less than twenty-five (25)
days’ prior notice, may increase the Monthly Recurring Charges (“MRC”) for its
products in amounts not to exceed five percent (5%) during a calendar
year. Any such MRC rate increase(s) shall not be deemed to be “material
and adverse.” If the sum of all percentage rate
increase(s) imposed during a calendar year exceeds five percent (5%)
of the MRC in effect on January 1 of a given year, the increase(s) exceeding
five percent (5%) (and any additional increases imposed during the same
calendar year) shall be deemed to be "material and adverse."
Calculations performed to determine percentage increases shall be made without
reference or regard to the impact of the increases on a Customer’s
costs. Tariffed services and Miscellaneous Charges are neither subject to
these limitations nor included in any calculation to measure the effects of any
increase(s). Implementation of these increases in all instances is
subject to billing system limitations. Products subject to these
increases will be identified in bill messages or other permissible
communications delivered to Customers prior to their receipt of invoices
containing any such rate increase(s).
Broadband Internet – PDF
(formally known as "DIA Resale" and "Broadband Resale")
View Additional Definitions – PDF
The following miscellaneous rates, fees and surcharges are exclusive of, and additional to, applicable Product Rates and Charges.
Miscellaneous Charges – PDF
Service Level Agreements (SLAs)
MultiTransport Networking Service (MTNS) – PDF
Settlement-Free Interconnection Policy – PDF
View Promotions – PDF
XO Tariffs & Product Documents
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