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IMPORTANT E911 DISCLOSURE ADDENDUM FOR XOPTIONS® FLEX VOIP CUSTOMERS
Action Required Below
The Federal Communications Commission ("FCC") recently adopted an order
that requires XO, like all Voice Over Internet Protocol ("VoIP") service
providers, to inform its customers of any differences between the E911 access capability
available with XOptions Flex as compared to the E911 access capability available
with traditional telephone service. (A copy of this FCC order is available at http://www.fcc.gov/cgb/voip911order.pdf.)
We ask that you carefully read this E911 Disclosure Addendum and understand how
these differences affect your ability to access E911 services. If you have any questions
or concerns about the information contained in this notice, or if you do not understand
anything discussed in this notice, please contact our Customer Service representatives
at (888) 575-6398 during the hours of 8 a.m. to 8 p.m. EST.
The FCC's E911 VoIP decision also requires XO to obtain and keep a record on file
showing that your company has received and understood this E911 Disclosure Addendum.
XO respectfully requests your assistance in meeting this FCC compliance requirement
by going to the link at the bottom of this Addendum. Please respond IMMEDIATELY
to this Addendum. If we do not receive your reply promptly, we may be required
by the FCC Order to suspend your service until we do receive your reply.
By responding to this Addendum, you are affirmatively acknowledging that (1)
you have read and understood this E911 Disclosure Addendum, (2) you understand that
you may not be able to contact emergency services by dialing 9-1-1 using XOptions
Flex, and (3) you understand that you must inform users of XOptions Flex that they
may not be able to contact emergency services by dialing 9-1-1 using XOptions Flex.
You may obtain a copy of the FCC regulation and accompanying E911 VoIP decision
in Docket No. 05-196 at the following link: http://www.fcc.gov/cgb/voip911order.pdf.
- XOPTIONS FLEX E911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE.
Although the Integrated Access Device ("IAD") XO placed on your premises is equipped
with back-up battery power, in the event of a commercial power outage lasting longer
than the IAD battery life, the IAD will lose power causing a loss of voice and data
service, including access to E911 services. Once power service is restored, you
may be required to reset or reconfigure your equipment before you will be able to
use XOptions Flex to contact E911 services. You are responsible for providing an
uninterruptible backup power supply if you wish to ensure continued operation of
electrical equipment in the event of a power outage.
- XOPTIONS FLEX E911
SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED OR XOPTIONS
FLEX HAS BEEN SUSPENDED FOR ANY REASON, INCLUDING, FOR EXAMPLE, NON-PAYMENT.
Once your broadband connection and XOptions Flex have been restored, you may be
required to reset or reconfigure your equipment before you will be able to use XOptions
Flex service to contact E911 services.
- YOU MUST PROVIDE XO WITH YOUR
CORRECT SERVICE ADDRESS OR XOPTIONS FLEX E911 SERVICES CALLS MAY BE ROUTED TO EMERGENCY
PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU. If you notice that the service
address information identified in your contract or bill is inaccurate, you can make
corrections by calling our Customer Service representatives at (888) 575-6398 during
the hours of 8 a.m. to 8 p.m. EST.
- XOPTIONS FLEX E911 SERVICES CALLS
MAY NOT COMPLETE OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO
ASSIST YOU IF YOU DISABLE, DAMAGE OR MOVE THE IAD TO A LOCATION OTHER THAN THE SERVICE
ADDRESS YOU PROVIDED TO XO WHEN SERVICE WAS INITIATED. If you wish to move
to a new service address or report damage to your IAD, please call either your sales
representative or Customer Service representatives at (888) 575-6398 during the
hours of 8 a.m. to 8 p.m. EST.
- XOPTIONS FLEX E911 SERVICES CALLS MAY
BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE. Due to network congestion
or problems, calls to E911 services made using XOptions Flex may be dropped, in
which case you will not be connected to emergency services, or your E911 calls may
take longer to connect than E911 calls made using traditional telephone service.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES
AND YOU MUST INFORM YOUR XOPTIONS FLEX USERS OF THESE ALTERNATE MEANS.
You will receive from XO a set of stickers explaining when E911 service may not
be available. Please place the stickers on or near the equipment you use to access
XOptions Flex to alert users of alternate means of contacting E911 in the event
of an emergency. If you need additional stickers, please contact our Customer Service
representatives at (888) 575-6398 during the hours of 8 a.m.
to 8 p.m. EST.
PLEASE ACKNOWLEDGE RECEIPT OF THE INFORMATION ABOVE BY FILLING OUT THE INFORMATION
BELOW AND CLICKING ON THE "ACCEPT ADDENDUM" BUTTON.
rev. 07/29/05
All Fields Required
