Matching Best Technology With Proven Experience
XO Communications provides Contact Center solutions with unparalleled scalability, reliability and built-in flexibility. These solutions help you reduce telephone expenses, provide better service to customers, and route incoming calls faster and more efficiently - all without the capital expense for new upgrades and features.
This is possible because XO Communications combines managed services from the high-capacity XO nationwide IP network, carrier-grade data centers, and leading software applications for advanced Contact Center and interactive voice response solutions.
XO Advanced Contact Center and Interactive Voice Response solutions enable:
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Intelligent Call Routing
Customer-controlled call routing can manage inbound calls, using designated business rules that address certain business conditions, as well as disaster recovery options. View our online demonstration - Hosted
VoiceXML
A shared or dedicated platform hosted by XO that allows customer to interoperate their proprietary VoiceXML code with XO's network and services. -
Inbound Call Automation (IVR)
Toll free (or local) applications allow callers to access information from a database or website. -
Outbound Call Automation
Outbound messaging informs called party of important information.
Complimentary Network Analysis
Contact XO Communications
To speak with an XO Representative call us at
800-474-1703.