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XO Communications
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  •  Business Services
    • Business Services Overview
    • Data and Internet Services
      • Data and Internet Services Overview
      • MPLS IP-VPN Service
        • MPLS IP-VPN Service
        • MultiTransport Networking Service
      • Dedicated Internet Access
        • Dedicated Internet Access Overview
        • T1 Dedicated Internet Access
        • T3 Dedicated Internet Access
        • OC3 Dedicated Internet Access
        • Ethernet Dedicated Internet Access
      • Ethernet Solutions
      • Private Line
      • DSL
        • DSL Overview
        • Business Learning DSL Guide (PDF)
      • Network Security
        • Network Security Overview
        • Managed Firewall
        • VPN
      • Telco Collocation
    • Voice Services
      • Voice Services Overview
      • Conferencing
      • Local Services
        • Local Services Overview
        • Basic Business Lines
        • Business Trunks
        • Centrex
        • ISDN PRI
        • Private Switch/Automatic Location Identification
        • Remote Call Forwarding
        • Foreign Exchange
        • Voice Messaging
        • Directory Assistance & Operator Services
      • Long Distance
        • Long Distance Overview
        • Long Distance Service
        • Toll Free Service
        • Calling Card
    • VoIP Services
      • VoIP Services Overview
      • IP Flex
        • IP Flex Overview
        • IP Flex Care
        • Hunt Groups Explained
        • Inbound Call Routing Explained
      • XO® SIP Service
      • VoIP Demo
    • Managed Services
      • Managed Services Overview
      • XO® IP Flex with VPN
      • XO® One iPBX
    • Hosting & Hosted IT Services
      • Hosting & Hosted IT Services Overview
      • Hosting Gateway Login
      • Websites & Hosting Overview
        • Websites & Hosting Overview
        • Ecommerce
          • Ecommerce Overview
        • XO Managed Server
        • Exchange Hosting
        • Web Hosting Resource Center
        • Standard Web Site Hosting
        • Windows Web Site Hosting
        • Email & Starter Hosting
        • Domain Hosting
        • Web Basics
        • Google AdWords
      • Online Business Solutions
        • Perimeter Email Protection
        • Web Applications
          • Web Applications Overview
          • Blog Hosting
          • Podcasting
          • Online Photo Album
          • Wiki Hosting
        • Corporate Domain Manager
        • Instant Messaging for Business
      • Professional Services
        • Professional Services Overview
        • Web Site Bundled Services
        • Market Builder
        • Compare Bundles
        • Tools and Applications
      • Web Agents & Affiliates
        • Hosting Affiliate, Agent & Reseller Programs
        • Customer Referral Program
        • Hosting Affiliate Program
        • Affiliate Program Sign-up
        • Hosting Commissioned Agent Program
        • Commissioned Agent Program Sign-up
        • Affiliate and Commissioned Agent TOS
        • XO White Label Hosting Reseller Program
        • White Label Reseller Hosting Plans
        • Reseller Standard (Unix) Hosting Plan Details
        • Reseller Windows Hosting Plan Details
        • Resell Perimeter Email Protection (PEP)
    • XO Learning Center
  •  Enterprise Solutions
    • Enterprise Overview
    • Government Overview
    • Customer Experience
    • Network Transport Services
      • Network Transport Services Overview
      • XO Ethernet Solutions
      • XO® Private Line
      • XO® Wavelength
      • XO® SONET
    • Converged and IP Services
      • Converged and IP Services Overview
      • High Speed Dedicated Internet Access
      • XO® SIP Service
      • IP Flex
    • Managed Services
      • Managed Services Overview
      • XO Telco Collocation
      • XO IVR
      • XO MPLS VPN
      • XO IP Flex with VPN
      • XO One Managed iPBX
      • XO Managed Security Services
        • XO Managed Security Services Overview
        • XO Managed Firewall
        • XO VPN
    • Voice Services
      • Voice Services Overview
      • Local
        • Local Overview
        • PRI, Voice T1
        • Business Lines
        • Business Trunks
        • PS/ALI
      • Long Distance
        • Long Distance Overview
        • Enterprise Long Distance Termination
        • Toll-Free
        • Conferencing
    • XO's Proven Network
    • XO Learning Center
  •  Carrier Services
    • Carrier Services Overview
    • VoIP Services
      • VoIP Services Overview
      • VoIP Origination
      • VoIP Termination
    • Internet Services
      • Internet Services Overview
      • High Speed IP Transit
      • Wholesale Dedicated Internet Access
      • MPLS IP VPN
    • Voice Services
      • Voice Services Overview
      • Wholesale Local Voice
      • Carrier Long Distance Termination
    • Transport & Other Services
      • Transport & Other Services Overview
      • Point-to-Point Private Line
      • XO Hub Service
      • Ethernet Hub Service Demo
      • Carrier Ethernet
      • Carrier Wavelength
      • Carrier Telco Collocation
    • Carrier/Wholesale Customer Care
      • Carrier / Wholesale Support Center Overview
      • Submit your Billing Dispute
      • Submit Your CABS & Recip Comp Billing Disputes
      • Access Service Request Order Entry Tool
      • Network Access Pricing Tool (NAPT)
      • Carrier Business Center
  •  Customer Care
    • Customer Care Overview
    • Notices and Rates
      • Customer Notices Overview
      • VoIP 911
      • Managed Services 911
      • Regulatory Changes
      • Local Calling Changes
    • Contact Customer Care
    • Carrier/Wholesale Customer Care
    • XO IP Flex Care
    • XO Learning Center
  •  About XO
    • About XO Overview
    • Careers
      • Careers Overview
      • Benefits Program
    • Success Stories
    • XO Network
      • Network Overview
      • Network Maps
      • Network Details
    • Investor Relations
    • Press Releases
    • XO In the Press
    • Board of Directors
    • Executive Management
    • Public Policy
      • Public Policy Overview
      • Acceptable Use Policy
      • Privacy
      • Product Terms, Conditions, and Service Level Agreements
      • Tariffs & Product Documents
      • Abuse Support
      • Ethics
    • Small and Diverse Supplier
      • Program Overview
      • Certification
      • Glossary
      • Frequently Asked Questions
  •  Contact XO
    • Contact Business Sales
    • Contact Carrier Services
    • Contact Customer Care
    • General Contact Information
    • Sales Office Locations
    • Contact a Business Partner
  •  Partners
    • Partners Overview
    • Why become an XO Partner?
    • Become a Partner
    • Find an XO Master Partner
    • Channelink Login
Contact Customer Care
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XO is Here to Help

Use the form below to contact our Customer Care department, or just call us toll-free using one of the product phone numbers below.

  • Report a non-urgent trouble or repair issue.
  • Place an order or make a change to your existing service.
  • Inquire about your bill.

Customer Support Online

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Customer Support Numbers

All XO Communications Products
XO Communications Products Support Number
1.800.421.3872
Service issues that require immediate assistance
XO Carrier Products
XO VPN and Firewall Support Number
1.866.295.9696
Allegiance Telecom Products
Former Allegiance Products Support Number
1.800.553.1989.
Service issues that require immediate assistance
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