Welcome to XO Communications and our dedicated Carrier Services organization. We are confident that the XO products you have selected and the outstanding service we provide will satisfy your unique needs.
Carrier Care Services
- XO Business Center Overview (PDF)
- XO Business Center Trouble Ticket Initiation
- Submit your Billing Dispute
- How to read your bill (PDF)
- Carrier Customers Disconnect Form
- Taxes and Surchages (PDF)
- Submit your Tax Exemption Certificates
- Migration Contacts (PDF)
Carrier Support Tools & Applications
- Access Service Request Order Entry Tool
The ASR order entry tool provides functionality to Authorized Service Providers to electronically submit ASR requests for telecommunications products or facilities. - Loop Test Tool
The Loop Test Tool is specifically geared for Carriers that buy the XO Carrier Wholesale Local Voice UNE-P Replacement (IDLC) product. It allows Carriers to securely conduct loop tests for their customer lines. - Border Gateway Protocol (BGP) Request Form
The BGP Request Form allows Carriers to submit Border Gateway Protocol (BGP) requests using the XO.com website. Please note that BGP requests will only be processed if your circuit is up and running. - Border Gateway Protocol (BGP) Policy
This document describes the Border Gateway Protocol (BGP) policy implemented by XO Communications to its BGP customers. - Alternate Channel Toolkit (ACT)
ACT automates service prequalification, product-level pricing, order entry, order tracking and trouble ticketing tasks in a secure, online environment for legacy Allegiance products. - OnDemand Demo
- Wholesale Local Voice Overview (requires free WebEx player)
- Wholesale Local Voice Order Quality (requires free WebEx player)
Access Service Request
Network Access Pricing Tool
Loop Test
High Speed IP Transit
Alternate Channel Toolkit (ACT)
Wholesale Local Voice (WLV)
Please note that the WebEx meeting service automatically downloads, installs, and configures Meeting Manager (approximately 1MB) the first time you start or join a meeting. Certain system configurations restrict this automated setup, so you may need to download and run the Meeting Manager installer for your particular platform.