XO Customer Support begins when you make the decision to partner with us and continues throughout our relationship. Our goal is to make your experience an easy one by addressing your billing or service issues efficiently so you can manage the needs of your business.
Below are support resources to help you make the most of your experience with us. However, if you ever want to contact a member of our Customer Care team, help is only a click or a phone call away.
Getting Started
New to XO Communications? Here are a few resources to assist you during the first few months.
Service Installation Guide
The brief six-step process guide tells you what to expect – from the moment you sign the agreement with us through your service activation and beyond.
Service Installation Demo
A demonstration of the six-step process so you know what to expect.
Business Center Basics
Learn about the Business Center - XO’s easy-to-use, robust customer self-service website.
- Download the Quick Start Guide
- Quick Start Guide for VoIP Customers with IP Flex, SIP or IP Flex with VPN
- Quick Start Guide for Enterprise SIP Customers
- Business Center Login for Allegiance Customers
How to Read Your Billing Statement
A description of the invoice details and itemized charges that appear on your XO invoice
Taxes and Surcharges Overview
A description of the federal & state taxes and surcharges that appear on your XO invoice
Service Guides
The following is a library of service guides, organized by service type. Network and other service tools are also available under the Service Tools tab.
Voice Services
- Intrado PS/ALI™ User Guide
A reference guide for users of the PS/ALI systems
VoIP Services (IP Flex, SIP or IP Flex with VPN)
- VoIP User Guide
A step-by-step features configuration guide - XO Anywhere User Guide
A step-by-step features guide
Network Services – DIA
- Border Gateway Protocol (BGP) Request Form
- Dedicated Internet Access (DIA) Product Overview
- Dedicated Internet Access (DIA) Service Level Agreement
A description of the specific service level guarantees for XO Dedicated Internet Access (DIA) Services
Service Tools and Resources
This suite of tools helps make managing your services a snap. Interactive demos are available for select tools and features, and special request forms are also included for your convenience.
Conferencing Services
- Learn more about XO Conferencing Services
- User guides for Audio and Web Conferencing features
- Web Conferencing Login
Network Services
- Managed Security Solutions
Virtual Private Network Administration Interface Secure Login - Interactive Voice Response Manager Login
Internet & Hosted Services
- Border Gateway Protocol (BGP) Request Form
- Dedicated Internet Access (DIA) Product Overview
- Dedicated Internet Access (DIA) Service Level Agreement
Service level guarantees for XO Dedicated Internet Access (DIA) Services - IP Address Request
Information and instructions on how to request an IP address - Concentric® Dial-Up Internet (Currently Concentric Web Hosting Gateway & 800 Number Access) Secure Login
- Bandwidth Usage Reporting Metrics for Business Services & Carrier Customers
Track and monitor usage/ throughput by circuit to help with troubleshooting and planning future capacity requirements. Login - Network Diagnostics & Metrics for Business Services & Carrier Customers
Tools to examine connectivity, path and route information in XO Data Network - Network Access Pricing Tool (NAPT) for Business Services & Carrier Customers Login
Carrier Services
Border Gateway Protocol (BGP) Policy and Request Form
Special Customer Request Forms and Contacts
- Carrier Billing Dispute Form
- CABS and Recip Comp Billing Dispute Form
- Service Disconnect Request Form
- Email Your Tax Exemption Certificates
Loop Test Tool
Carriers with the XO Carrier Wholesale Local Voice UNR-P Replacement (IDLC) product can use this tool to securely conduct loop tests for their customer lines. Login
Your Service Tools
Easy access to your service tools
Search the Service Tools Library
Customer Service Portals
XO Business Center Login
XO Hosting Gateway Login
XO Customer Connection
via Twitter
Get service tips and education about XO solutions and features
Follow @XOConnections
XO Customer Care via Twitter
Get billing and technical questions answered online M-F, 9-5
Follow @XOCare
Your Opinions Matter
Have an idea, feedback, or request? Let your voice be heard via our Customer Feedback Form
