Welcome to XO® Customer Care. The documentation and tools provided below will help answer any questions you may have regarding XO Communications’ suite of business and carrier services.
General Customer Support & Tools
- Customer Welcome Kit
- XO Business Center Demo
- Know Your XO Bill Interactive Demo
For Support Inquiries: Contact Customer Care
If you need immediate assistance please call: XO Product Support: 1.800.421.3872
Carrier/Wholesale Support: 1.877.792.5550
Hosting Services Support: 1.888.575.6398
Allegiance Product Support: 1.800.553.1989
VoIP Services
XO IP Flex, XO SIP, and XO Enterprise SIP
XO VoIP services provide enhanced capabilities and flexibility for your business by leveraging the national XO IP network to deliver advanced IP-based voice and data services. Please see the IP Flex page, XO SIP page and XO Enterprise SIP page for detailed information.
| User Guides | |
|---|---|
| Online Feature Management | Online Interactive Demos |
|
The Web-based Online Feature Management gives you control of account and voice features, such as:
|
The OnDemand e-learning demo for the IP Flex Online Feature Management allows you to learn how to use it in a simulated environment. |
Voice Services
Local Services
- Basic Business Lines User Guide (PDF)
- Centrex User Guide (PDF)
- PS/ALI User Guide (PDF)
- Voice Features FAQs for Allegiance Customers (PDF)
- Voice Messaging User Guide (PDF)
- Voice Messaging User Guide for Allegiance Customers (PDF)
- Voice Messaging FAQs for Allegiance Customers (PDF)
- Voice Features Support for Allegiance Customers (PDF)
Long Distance
- XO One Managed iPBX Calling Card Instructions & Features (PDF)
- XO and Allegiance Calling Card Instructions & Features (PDF)
- International Calling for Allegiance Customers
- International Calling Card Wallet Guide (PDF)
- International Calling Card Wallet Guide for Allegiance Customers (PDF)
- Long Distance FAQs for Allegiance Customers (PDF)
Conferencing Services
Network Services
Managed Security Solutions
Network IVR
Internet & Hosted Services
Website Hosting
Dedicated Internet Access (DIA)
- BGP Request Form for Customers
- Customer Premise Equipment (PDF)
- DIA Access Configurations for Allegiance Customers (PDF)
- DIA Access FAQs for Allegiance Customers (PDF)
- DIA User Guide (PDF)
- Service Level Agreement FAQs (PDF)
- IP Request Form
Business DSL
Dial Access
Carrier/Wholesale Services
Welcome to XO Communications and our dedicated Carrier Services organization. We are confident that the XO products you have selected and the outstanding service we provide will satisfy your unique needs.
Click here to contact Carrier/Wholesale Support or call 1.877.792.5550
- XO Business Center Overview (PDF)
- XO Business Center Trouble Ticket Initiation
- How to read your bill (PDF)
- Taxes and Surchages (PDF)
- Migration Contacts (PDF)
- Network Access Pricing Tool - NAPT
- Submit your Billing Dispute
- Submit Your CABS & Recip Comp Billing Disputes
- Submit your Tax Exemption Certificates
- Carrier Customers Disconnect Form
Carrier Support Tools & Applications
- Access Service Request Order Entry Tool
The ASR order entry tool provides functionality to Authorized Service Providers to electronically submit ASR requests for telecommunications products or facilities. - Loop Test Tool
The Loop Test Tool is specifically geared for Carriers that buy the XO Carrier Wholesale Local Voice UNE-P Replacement (IDLC) product. It allows Carriers to securely conduct loop tests for their customer lines. - Border Gateway Protocol (BGP) Request Form
The BGP Request Form allows Carriers to submit Border Gateway Protocol (BGP) requests using the XO.com website. Please note that BGP requests will only be processed if your circuit is up and running. - Border Gateway Protocol (BGP) Policy
This document describes the Border Gateway Protocol (BGP) policy implemented by XO Communications to its BGP customers. - Alternate Channel Toolkit (ACT)
ACT automates service prequalification, product-level pricing, order entry, order tracking and trouble ticketing tasks in a secure, online environment for legacy Allegiance products. - OnDemand Demo
- Wholesale Local Voice Overview (requires free WebEx player)
- Wholesale Local Voice Order Quality (requires free WebEx player)
Access Service Request
Loop Test
High Speed IP Transit
Alternate Channel Toolkit (ACT)
Wholesale Local Voice (WLV)
Please note that the WebEx meeting service automatically downloads, installs, and configures Meeting Manager (approximately 1MB) the first time you start or join a meeting. Certain system configurations restrict this automated setup, so you may need to download and run the Meeting Manager installer for your particular platform.