XO Communications Named Top Inbound Teleservices Provider by TMC’s Customer Interaction Solutions Magazine
HERNDON, VA – May 12, 2009 – XO Communications (OTCBB: XOHO) today announced it has been named a Top 50 Inbound Teleservices Agency by Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions Magazine (CIS). XO Communications was ranked first in the interactive inbound category, fifth in the global aggregate category and ranked among the top 50 overall in the U.S. domestic category.
Presented by the leading trade publication for the contact center, CRM and teleservices industries, CIS’ Annual Top 50 Inbound Services Rankings honor the best performing outsourced call center services across the globe. The rankings are compiled based on the total amount of billable teleservices minutes completed during the past year.
XO Communications was specifically recognized for its Interactive Inbound Call Automation (IVR) services, which enable inbound callers to access information from a database or Web site through toll-free voice applications. Depending on the industry, this information may include reservation confirmations, claim status updates and financial balances, among other material of critical importance to inbound callers.
The XO Inbound Call Automation (IVR) solution delivers prompt and consistent call handling, enhances customer activity reporting and provides customer-friendly, automated transaction services. Once equipped with XO’s IVR technology, customers have the ability to optimize their call center performance in a more efficient and cost-effective way.
“Being ranked among this elite group of teleservices companies speaks to the quality of our network, services and commitment to top-notch customer care,” said Eric Hyman, director of product management at XO Communications. “We’re proud that our IVR services are considered among the best interactive inbound call offerings in the industry.”
The XO Inbound Call Automation (IVR) solution leverages XO’s high-capacity nationwide IP network, carrier-grade facilities and cutting-edge technologies to handle millions of interactions for customers within just a single hour. In addition its IVR solution, XO Communications also offers a broad range of advanced interactive customer management solutions including Intelligent Call Routing, Hosted VoiceXML and Outbound Call Automation. For more information, please visit www.xointeractive.com.
About XO Communications
XO Communications, a subsidiary of XO Holdings, Inc. (OTCBB: XOHO), is a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States. For more information, visit www.xo.com.
Media Contacts:
Chad Couser
XO Communications
703-547-2746
chad.couser@xo.com
Courtney Harper
Reputation Partners (for XO Communications)
312-819-5722
courtney@reputationpartners.com
